| 日時(Date) | 2021年10月22日（金）3限（13:30--15:00) Mon. Oct. 22th, 2021, 3rd period (13:30--15:00) |
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| 場所(Location) | エーアイ大講義室, AI Inc. Seminar Hall （L1） |
| 司会(Chair) | Kong |
| 講演者(Presenter) | Dr. Yam Kai Chi |
| 題目(Title) | How do employees, customers, and patients perceive and interact with robots and machines? |
| 概要(Abstract) | The rise of technology has fundamentally changed our everyday lives: how we find love (e.g., Coffee Meets Bagel), how we shop (e.g., Amazon Prime), and—especially—how we work. In this talk, I will present a number of projects that examine how employees and customers react to the rise of machines at work. In the first project, I use an archival study spanning across 185 US metropolitan areas, three experiments, and an experience sampling study to demonstrate the negative consequences of being exposed to robots for employees at work. In the second project, I use a field experiment conducted in the world’s first robot-staffed hotel and a controlled experiment to demonstrate how organizations can design robots that maximize customer satisfaction. In the final project, I discuss the use of robots in medicine, and how it can improve medical outcomes for patients, especially minorities and those low in SES, in the context of COVID-19. Studies have shown that people are generally averse to algorithms and robots making medical decisions despite their effectiveness, and in three studies I propose an intervention to offset this algorithm aversion as a way to optimize patients’ medical decision making. |
| 講演言語(Language) | 英語(English) |
| 講演者紹介(Introduction of Lecturer) | Dr. Kai Chi (Sam) Yam is Dean’s Chair and Associate Professor of Management and Psychology at the National University of Singapore Business School, where he also serves as Assistant Dean of Faculty Development and Deputy Head of Department. He received his PhD in organizational behavior from the University of Washington. Sam’s research focuses primarily on behavioral ethics, leadership, and the future of work. His work has been published in premier journals such as Academy of Management Journal, Academy of Management Review, British Medical Journal, Journal of Applied Psychology, Journal of Personality and Social Psychology, Personnel Psychology, PNAS, and Organizational Behavior and Human Decision Processes. Sam’s research and teaching have led to numerous awards, including the Academy of Management Organizational Behavior Division’s Best Paper Award in 2014, being named by Poets and Quants as one of the Best 40 under 40 Business Professors in the world in 2016, and the Distinguished Early Career Contributions Award (Science) from the Society for Industrial and Organizational Psychology in 2022. |